Office 2007 |
I get an error when I try to Install Office 2007 Home & Student. "Windows installer service can not update one or more protected windows files, installation failed" How do I find which files to unprotect and how do I unprotect them?
To resolve this issue, copy the Fpencode.dll file from the Microsoft Project or Microsoft Office CD-ROM to the Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\Bin folder on your hard disk. To do this, follow these steps:
- Insert the Microsoft Project or Office CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
- Start Windows Explorer, and then navigate to the following folder (where drive is the computer's CD-ROM or DVD-ROM drive that contains the Microsoft Project or Office CD-ROM): drive:\Pfiles\Common\Msshared\Websrvex\40\Bin
- Locate and right-click the Fpencode.dll file, and then click Copy.
- In Windows Explorer, navigate to and click the following folder: C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\Bin
- Click Paste on the Edit menu.
- Click Yes on the message that is displayed in the Confirm File Replace dialog box to confirm that you want to replace the existing file.
- Quit Windows Explorer.
- Run Microsoft Project or Office Setup.
If this procedure does not resolve the issue, repeat steps 2 through 7 to copy the Fp4autl.dll file from the Pfiles\Common\Msshared\Websrvex\40\Bin folder on the Microsoft Project or Office CD-ROM to the C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\Bin folder on your hard disk, and then run Microsoft Project or Office Setup.
For more information about how to troubleshoot a similar "Error 1933" error message, click the following article number to view the article in the Microsoft Knowledge Base:
314812 OFF2000: "Error 1933" Error Message When You Try to Install Office 2000 Professional Upgrade
Try following the article:
"Windows installer service can not update one or more protected windows files, installation failed"
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